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Support Login Information
WordPress Administrator Login Info
FTP Login Info
Access & Backup Authorization
Please use the form below to submit login credentials for your website so we can troubleshoot your issue. The information that is submitted using this form is secure and will be deleted after Semper Plugins staff has resolved the issue.
WordPress Administrator Login URL
WordPress Administrator Username
WordPress Administrator Password
This information is not required, but in some cases we might need FTP login information in order to access your web server to manually deactivate a plugin or troubleshoot the issue further. You can usually find this information by logging into the dashboard of your hosting company.
FTP Hostname / IP Address
FTP - File Transfer Protocol
SFTP - SSH File Transfer Protocol
FTPS - File Transfer Protocol Secure
What protocol should we use?
FTP Port Number
We will use the default port number if left blank.
FTP Login Username
FTP Login Password
I authorize Semper Plugins staff to access my website and troubleshoot an issue that concerns one of their plugins.
Backup / Replication Authorization
I authorize Semper Plugins staff to replicate my site on one of their development servers if needed in order to reproduce and troubleshoot the issue. The replicated site will be deleted as soon as the issue has been resolved. Please note that you may limit our ability to provide support if you don't grant us permission to replicate your website and that we cannot be held liable for this.
Where were you referred to this form?
Tell us where you were referred to this form. This allows us to identify your submission and resolve the issue more quickly. If you were referred to this form in the support forum at WordPress.org or our Premium Forums, then please enter the URL of the support thread here. If you were referred to this form via email, then please enter the email address you used to reach out to us.
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