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Whenever you have a problem with a plugin, follow these standard WordPress troubleshooting instructions:
NOTE: The instructions below use our All in One SEO Pack Pro plugin as an example.
BEFORE YOU BEGIN: Have you tried Googling? Have you searched our premium support forums?
- Make sure you clear any caching and deactivate any caching or performance plugins. This also includes server caching software like Varnish and hosted solutions such as CDNs such as Cloudflare. After any change you make in the steps below, clear your browser cache.
- Start by taking a full backup of your WordPress site, including all files and the database. We recommend, and use, BackupBuddy by iThemes.
- Once you have a good backup, deactivate all plugins except our All in One SEO Pack Pro plugin.
- If the problem went away then you know it was caused by one of the plugins you deactivated. Reactivate each plugin one at a time until the problem occurs. You now know which plugin is causing your issue.
- If the problem does not go away when you have deactivated plugins then switch to the default WordPress theme (currently this is Twenty Seventeen).
- If the problem went away then you know it was caused by your theme.
- You can also enable WP_Debug and check the debug log for error messages. For instructions on how to do this, consult the WordPresss Codex.
- If none of these resolve the issue, there may be a problem with the settings. Try resetting your settings to the defaults and see if that fixes the problem. (First, you’ll want to export your settings so you can restore them after testing.)
Do you need help with these steps? We offer premium support provided by our full time support staff to customers who have purchased All in One SEO Pack Pro with a Support and Updates subscription.