FAQs

General Questions

  • Do you have a Beginners Guide?

    Yes, you can find our official Beginners Guides for All in One SEO Pack on our website at the links below:

  • Do you have documentation on how to use All in One SEO Pack Pro?

    Yes, you can find full documentation within the plugin by clicking the Help links and help icons.  You can also find the documentation on our website here.

  • Will your plugins work on WordPress.com?

    All plugins are only for self hosted installations of WordPress, downloaded from WordPress.org.  WordPress.com users are not able to install plugins as it is a hosted commercial service provided by a private company.

    If you are interested in using plugins with your WordPress.com site, please click here to contact Semper Fi Web Design to learn about our low cost conversion packages so that can take full advantage of WordPress self-hosted software and the huge library of plugins they have to offer.

  • I have feedback/a suggestion for the plugin, how can I contact you?

    We’d love to hear from you.  Please submit your feedback to us via our Contact page.

    If you have suggestions for the plugin you can submit them via the Support Forum or via our Contact page.

  • What is the difference between the free version of All in One SEO Pack and All in One SEO Pack Pro?
    • All in One SEO Pack Pro is always one major version ahead of the free plugin which means it includes the latest features.
    • All in One SEO Pack Pro is advert free making it ideal for developers or those who want to use it on client sites.
    • All in One SEO Pack Pro includes a support and updates subscription which gives you access to dedicated Priority Support via our Premium Support Forums, and email support via our Contact Form.
    • The support and updates subscription also gives you access to our library of video tutorials.

Licensing Questions

  • Will the plugin work without a license key?

    Yes, the plugin works just fine without a license key.  The license key is used when you update the plugin and is  for accessing support and updates only.

  • How long will I receive support and updates for?

    You will receive support and updates for as long as you maintain your recurring support and updates subscription.  If you cancel your support and updates subscription you will no longer be able to update the plugin or receive support via our Premium Support Forums or email support.

  • Where do I find my download link and license key?

    Your unique download link and license key can be found on the receipt page when you make your purchase and in the purchase receipt email which you will receive upon completing your purchase.  If you did not receive your receipt email please check your spam folder before contacting us and ensure you mark any email from us as not spam.

Pre Purchase / Account Questions

  • How does your pricing work?

    All in One SEO Pack Pro is sold under an annual recurring license. The recurring subscription is automatically charged each year via your PayPal account. You can manage your recurring subscription by logging into your PayPal account and going to Settings, Payments, Preapproved Payments.

  • How do I renew a support and updates subscription?

    You can renew your support and updates subscription here.

  • What payment methods do you accept?

    We currently use PayPal for accepting payments.  When you make a purchase you will be taken to PayPal’s website where you can either create an account or log in with your existing account.  The payment types accepted by PayPal are Visa, Mastercard, Discover and American Express.

    If you have problems with using PayPal then please contact us here.

  • I can’t log in to the support forums

    If you are having problems logging into our Premium Support Forums go to Support and click the Log In button.  Below the form you will see a Lost Password link, click this and enter your email address.  This is the email address for the PayPal account you used to purchase the plugin.  Click the Get New Password button and you should receive a new password by email.

    If you continue to experience problems contact us here.

  • I haven’t received my receipt or login details

    Usually the email receipt and login information email is sent the moment your payment is approved, which should be almost immediately.  Remember it will go to the email address for the PayPal account that you used.  Make sure to check your spam folder and mark these emails as not spam.

    If you don’t receive an email purchase receipt or login information then please contact us here and we’ll check on your payment and account.

  • How do I upgrade to All in One SEO Pack Pro?

    If you are running All in One SEO Pack (free version) and you want to upgrade to All in One SEO Pack Pro then please follow these instructions:

    1. Download All in One SEO Pack Pro. Your download link will be on the receipt page after you complete your order and it will be in the email purchase receipt you receive
    2. Log into your WordPress Admin panel and go to Plugins in the left hand menu
    3. Deactivate and delete your current version of All in One SEO Pack or All in One SEO Pack Pro
      (NOTE: You will not lose any of your settings or SEO data as this is stored in your WordPress database. However, we always advise making a full backup of your site using a plugin such as BackupBuddy before any changes)
    4. Install All in One SEO Pack Pro by going to Plugins, Add New, Upload Plugin (upload the ZIP file you downloaded, do not unzip the download)
    5. When prompted, activate the plugin and go to All in One SEO and enter your new license key which you can find in your purchase receipt.

    If you get an error message that says “Cannot redeclare class” or “All in One SEO Pack Pro detected a conflict; please deactivate the plugin” then make sure you deactivate any other version of All in One SEO Pack before activating the new version.

  • I purchased All in One SEO Pack Pro, where is the download?

    You will receive the download link on the receipt page after you have completed your purchase.  You will also receive the download link in your email purchase receipt from us.

  • What is your policy on refunds?

    Please review our Terms and Conditions.  Because our site has implemented the Instant Payment Notification (IPN) system, which allows plugins to be downloaded immediately after payment, without any exception we have a NO REFUND policy.

  • Can I cancel my support subscription?

    You can cancel your subscription at any time.

    1. Log in to your PayPal account.
    2. Click Profile near the top of the page or the Settings icon.
    3. Click Payments.
    4. Click Preapproved Payments”.
    5. Select the merchant – we will be listed as Michael Torbert LLC.
    6. Click Cancel, Cancel automatic billing or Cancel subscription and follow the instructions.

    *Please note that once you cancel your subscription, you will no longer have access to your semperplugins.com account. You will no longer be able to access support or the plugin download section. Automatic updates will continue to work until the end of your yearly term.

  • What does your support subscription cover?

    The support and updates subscription covers the following:

    • Plugin Updates – All updates for All in One SEO Pack Pro for as long as you maintain your subscription.
    • Premium Support – Access to our Premium Support Forums where you will get priority support from our development team. You can also get email support via our Contact Form here.  We strive to respond to all support questions within 24 hours (Monday to Friday US East Coast business hours only).
    • Feature Modules – We include new modules in All in One SEO Pack Pro which are not yet available in the free plugin.
    • Premium Documentation – You can access our growing library of video tutorials for as long as you maintain your subscription.
  • Will my data be lost if I convert from the free version to the Pro version?

    No.  All of your SEO data and settings will be preserved when you switch from the free version to All in One SEO Pack Pro.

  • I have the free version, can I just buy support?

    Yes, if you already have the plugin (either the free version or All in One SEO Pack Pro) you can just purchase a support subscription here.

  • How do I install All in One SEO Pack Pro?
    1. Download All in One SEO Pack Pro.  Your download link will be on the receipt page after you complete your order and it will be in the email purchase receipt you receive
    2. Log into your WordPress Admin panel and go to Plugins in the left hand menu
    3. Deactivate and delete any other version of All in One SEO Pack in the Plugins list.  All your settings and SEO data are saved and automatically transferred over
    4. Click the Add New button above the Plugins list then click the Upload Plugin button
    5. Upload the zipped All in One SEO Pack Pro you downloaded. Do not unzip the plugin
    6. When promoted, activate the plugin and go to All in One SEO and enter your new license key which you can find in your purchase receipt.
    7. If you get an error message that says “Cannot redeclare class” or “All in One SEO Pack Pro detected a conflict; please deactivate the plugin” then make sure you deactivate any other version of All in One SEO Pack before activating the new version.

    You can find documentation on how to install All in One SEO Pack Pro here.

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