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December 18, 2013
12:25 pm
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Rediar
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December 9, 2013
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I just recently purchased the SEO Pack and was charged $39 and was lead to believe that I would be billed again a year later based on agreement. One week later I got billed $49. I sent an email asking why but did not get any response.

How do I get the second charge refunded?

 

Thank you,

Rediar

December 18, 2013
12:30 pm
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Nina Gerrero
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Hi Rediar,

Pricing for All in One SEO Pack Pro works as follows; the first payment you made of $39.00 was for the Pro version of the plugin itself.  The Pro version has additional features and functionality not yet available on the free version.  You then receive 7 days of free Support and Updates after which you are charged the first payment of your Support and Updates Subscription, $49.00 in your case.  You will continue to be charged $49.00 every year on the anniversary of your first payment unless you wish to cancel your subscription, which you can do at any time via PayPal.

You can find information regarding our pricing on our site here:  semperplugins.com/faqs.

Thanks,

Nina

December 18, 2013
11:36 pm
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Rediar
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Hey Nina,

First off your link does not work. Second how could someone draw the conclusion that you stated above from this statement

Price: $39.00 then $49.00 every 12 months” found here http://semperplugins.com/plugi…..o-version/ ?

Why would it not read  “Price: $88.00 then $49.00 every 12 months

Why didn’t someone reply to my email?

 

 

December 19, 2013
9:27 am
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Nina Gerrero
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Hi Rediar,

I’m sorry that the link to our FAQs didn’t work, please try this one:  http://semperplugins.com/faqs/

We write the pricing information out the way that we do because the plugin itself costs $39.00 and the yearly Support and Updates Subscription costs $49.00.  The first year of Support and Updates costs the same as each subsequent year and the payments for Support and Updates are separate from the one-time payment made for the Pro version of All in One SEO Pack.  So, for every 12 months that you wish to have Support and Updates you will pay $49.00, this includes the first 12 months that you own the plugin.  

I am sorry that you never received a reply to your email, we try to respond to all emails as quickly as possible.  If you’d like to give me the email address that you used I can search our mail to see if it went to our spam account.  If you’d prefer to not post your email address to the forums you can email us at support@semperfiwebdesign.com.

Thanks,

Nina

January 17, 2014
12:56 pm
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Rediar
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Hello Nina,

I put in a request to get a refund, but I have not received a response.  Can you assist me with this?

 

Thank you,

Rediar

January 17, 2014
1:16 pm
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Nina Gerrero
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Hi Rediar,

I’m sorry, but we do not offer refunds for any payments made for All in One SEO Pack Pro.  We use an IPN (Instant Payment Notification) system for purchases and as a result our customers get a download link and license key immediately upon purchase.  That download link can be used an unlimited number of times on an unlimited number of sites, we can’t offer refunds on a product that our customers get immediate and unlimited access to.

You can find information regarding our refund policy on our site here:  http://semperplugins.com/faqs/.

Thanks,

Nina

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