Can't upgrade to v2.2.4 on new purchase of All In One SEO Pro | Installation / Upgrading – All in One SEO Pack Pro | Support | Semper Plugins

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Can't upgrade to v2.2.4 on new purchase of All In One SEO Pro
April 18, 2014
9:29 am
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kevan
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I just purchased the Pro version on April 3rd, 2014 and it said their was a plugin update, so I tried to update the plugin and it said “Your support and updates subscription has expired”.  Seeing as how I only bought this 2 weeks ago I’m not sure how this is possible.  Would love to resolve this ASAP.  Thanks.

April 18, 2014
9:44 am
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Nina Gerrero
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Forum Posts: 214
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October 30, 2012
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Hi Kevan,

I’d be happy to look up your account, will you please tell me the name and email address that you used when you purchased the plugin?

Thanks,

Nina

April 18, 2014
9:46 am
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kevan
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kevin at seniortv dot com

April 18, 2014
9:50 am
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Nina Gerrero
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Forum Posts: 214
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October 30, 2012
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Hi Kevan,

Thanks for posting that.  According to our records a payment for your Support and Updates Subscription was due on April 10, 2014 but we never received it.  In order to access the Premium Updates to the plugin you need to have an up-to-date Support and Updates Subscription.  You can purchase a renewal on our site here:  http://semperplugins.com/all-i…..es-renewal

Thanks,

Nina

April 18, 2014
9:52 am
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kevan
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I paid $39 on April 3rd, 2014 for this plugin via Paypal to Michael Tolbert LLC and it payment was taken.  Are you telling me that for $39 I get a 1 week subscription??  If so please refund my money as I was completely misled

April 18, 2014
10:00 am
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Nina Gerrero
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Forum Posts: 214
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October 30, 2012
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Hi Kevan,

The $39.00 that you paid is for the Pro version of All in One SEO Pack itself.  The Pro version of the plugin has additional features and functionality not yet available on the free version.  You then received 7 days of free Support and Updates after which you were charged the first payment of your Support and Updates Subscription.  You pay $49.00 for every year that you wish to have access to Support and Updates, this includes the first year you use the plugin.

You can find information regarding our pricing on our site here:  semperplugins.com/faqs

Thanks,

Nina

April 18, 2014
10:22 am
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kevan
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Ok so now I just tried to pay $49 for this and it tells me I can’t because the username, my email address, isn’t available.  

April 18, 2014
10:59 am
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Nina Gerrero
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Members
Forum Posts: 214
Member Since:
October 30, 2012
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Hi Kevin,

I’ve just made an update to your account, please try to make the purchase again.

Thanks,

Nina

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