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XML Sitemap "error connecting to server" on Rackspace
May 30, 2013
3:32 pm
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info@ideahaus.com
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Hi! The company I am working with just purchased the AIO SEO Pro plugin yesterday. I started installing it on a few of the WordPress installations and everything was going good until I hit one snag. After activating the XML Sitemaps and going to the page, I see the error “ERROR: There was an error connecting to the server, Please verify the settings are correct.”

I saw a couple of other threads about this being a permissions issue and tried investigating on that front, but I could not find a resolution.

The URL is http://ideahaus.com (I have a temp UN/PW that I can supply for WP).
The site is hosted on Rackspace on a UNIX/LINUX setup (I think CentOS).
WordPress is configured for WP Multi-Site and running the latest v3.5.1

I do not believe this to be a theme issue and the error is showing up on both site IDs on this installation. I also spent some time on the phone with Rackspace support and they looked at everything and said it is not a permissions issue.

Interestingly, the URL http://ideahaus.com/sitemap.xml resolves to a file, but I do not see it in the file directory (only a couple of backup sitemap files). I am also unsure if this was created by the previous plugin or this one.

I hope that is enough info to get started. I tried doing what I can, but turning to help since now I’m just banging my head against the wall. Again, I have a temp UN/PW for the Wordpress install that I can supply.

– Aaron (on behalf of Ideahaus)

May 30, 2013
4:24 pm
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Steve Mortiboy
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May 30, 2013
5:09 pm
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info@ideahaus.com
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Thanks for the quick reply! Yes, originally I had that problem. There were initially some permission errors and I had to manually input the FTP info into the wp-config file to keep it from constantly asking me that. Since then, all proper permissions have been made.

Your suggestion is actually along the lines of one of the issues I was thinking, but the tech said that this username had the proper credentials. I will call them again and keep poking around.

The wordpress install is in the /wordpress directory, not the root directory. The FTP user for Wordpress needs access to the root, not just /wordpress?

– Aaron

May 30, 2013
5:31 pm
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Steve Mortiboy
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May 30, 2013
6:57 pm
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info@ideahaus.com
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Okay, just got off the phone again with Rackspace and I’ve got some feedback.

First, the XML Sitemap feature of the plugin DOES actually work, despite the error. I confirmed this by creating a test page and seeing it immediately show up in the generated http://ideahaus.com/sitemap.xml (the fact that no actual files with that name appear to be written confused us).

Now, to the cause of this issue: For security reasons, when Rackspace sets up Wordpress, they do not do it under the Apache owner. They set it up as an FTP user with the appropriate permissions and whatnot. When we set up a test Wordpress install with a test user, we saw the same issue. When the Wp credentials were changed to the Apache owner, the error went away.

Again, under both situations, the plugin actually works as advertised and anticipated. It is just when the user is not the Apache owner that a dubious error is generated.

I know you guys are using WP to handle all FTP/file management, but this is the only place I see this error. Everything else is currently set correctly. The only issue is that the FTP user is not the Apache owner, thus causing WP/This plugin to think it is not able to connect, even though it is.

I hope that this feedback is helpful in finding out if there is a bug somewhere in the software, or perhaps pointing to a bug within Wordpress core itself that would be out of your hands. Being able to get rid of the error would be nice, but I’ve had them leave the settings to keep the server secure.

Thanks again for the replies and feedback. (Rackspace was also very helpful in staying on the line and troubleshooting this with me.)

– Aaron

May 30, 2013
7:20 pm
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Steve Mortiboy
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May 31, 2013
3:50 pm
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info@ideahaus.com
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Yes, that is correct. I added the FTP info to the wp-config and that got around having to input the FTP info every time a plugin was installed or deleted.

I am glad that I was able to help! Smile

– Aaron

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