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SEO Image not Showing up in Online email with Office 365
June 2, 2017
1:04 pm
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Henry Mortimer
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January 24, 2017
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This used to work and I cannot figure out what has changed. SEO images pull up in Facebook and in text messages for links, but suddenly stopped working when I paste the link in an email on Office 365.

For example, http://hoverprotech.com/interi…..h-package/ looks great when shared in Facebook. The SEO thumbnail, title, and description show up, but if I past the link in an Office 365 email, it only pulls up the SEO title and description. The thumb is gone.

The crazy thing is if I clone the post, and share the new link in this way, it works. But the original post will no longer show the SEO thumbnail in Office 365.

Issue as seen with no image:
office365-no-image.PNGImage Enlarger

This is how it should look:
office365-with-image.PNGImage Enlarger

Does anyone have an idea of how to troubleshoot this or what is removing the thumb?

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June 2, 2017
1:09 pm
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Michael Torbert
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June 2, 2017
1:19 pm
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Michael Torbert
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June 2, 2017
1:33 pm
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Henry Mortimer
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This is inserted in the one that does not work:

div id=”LPRemovePreviewContainer_14964242331620.5160910442555928″

And this is inserted in the one that does work:

div id=”LPImageContainer_14957180666460.8226400840668702″

office365-code.PNGImage Enlarger

Hopefully that gives someone an idea of what is driving this.

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June 2, 2017
1:38 pm
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Michael Torbert
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June 2, 2017
2:58 pm
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Henry Mortimer
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OK, I have deactivated WPSSO Pro and activated All in One SEO Pack Pro’s Social Meta Module. I configured all the settings, cleared the cache from the site, and tested it out. Still the thumb will not load.

Can you take another look at why http://hoverprotech.com/interi…..h-package/ is not pulling up a thumbnail in an Office 365 email?

June 2, 2017
4:10 pm
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Michael Torbert
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June 2, 2017
4:51 pm
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Henry Mortimer
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Thanks so much. It’s working on other pages now, but still not working on http://hoverprotech.com/interi…..h-package/. I’m sure you’re right in that it must be a Microsoft cache issue.

Do you know if they have a rescraping tool to clear the cache like this tool: https://developers.facebook.com/tools/debug/og/object/

June 2, 2017
5:25 pm
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Michael Torbert
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