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Facebook Image Suddenly not Showing
June 26, 2017
10:10 am
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Henry Mortimer
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AIOSEOP
Forum Posts: 8
Member Since:
January 24, 2017
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For some reason, the Facebook image is no longer pulling from a link which has previously worked for months: http://hoverprotech.com/interi…..h-package/

I discovered this while looking at my feed. It is a post from April 24 that shows now blank.

Old-Post.PNGImage Enlarger

I went to the facebook link scraper and noticed that it does not display. Following, I re-uploaded the facebook share image. The current link of the image being used is http://hoverprotech.com/wp-con…..hrough.jpg

As you can see, the Facebook scraper still shows it with no image: https://developers.facebook.com/tools/debug/sharing/?q=http://hoverprotech.com/interior-video-walkthrough-package/

The other posts on my site do not have this problem. I’ve cleared the cache on the site. Any ideas as to what to do next?

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June 27, 2017
9:19 am
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Henry Mortimer
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AIOSEOP
Forum Posts: 8
Member Since:
January 24, 2017
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I’ve been doing a lot of troubleshooting, by re-uploading the image (as .jpg and .png). I did notice on occasion an error: “Could not connect to Facebook servers”. I decided to turn off the Bat Bot Blocker in the plugin. Although it did not initially help, I eventually saw an error in the Facebook scraper that indicated the image was too large, as the max size is 8mb. My image size is 300k and 1200 x 630. I decided to change the dimensions to 527 x 277.

Finally, it showed up.

Here is a screenshot of one of the errors along the way of my troubleshooting. By the way, the Share App ID was in there the whole time.

Although it’s now working, something funny is going on. My suspicion is that the previously allowed size of 1200 x 630 has changed.

Can someone confirm what the correct best image size needs to be? And if the Bad Bot Blocker part of the plugin is having a problem?

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June 27, 2017
11:13 am
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Michael Torbert
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Forum Posts: 350
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October 13, 2011
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June 27, 2017
11:27 am
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Henry Mortimer
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Forum Posts: 8
Member Since:
January 24, 2017
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Thankfully, I don’t! I’m glad it’s now working. Who knows, maybe it was a cache issue.

Thanks for taking a look.

June 27, 2017
11:41 am
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Michael Torbert
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October 13, 2011
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June 28, 2017
10:04 am
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Henry Mortimer
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Forum Posts: 8
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January 24, 2017
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Now it’s not working again. What could be causing this? Here’s the current error from the Sharing Debugger.

Error-Too-Big.PNGImage Enlarger

The image is 243KB, sized at 527 x 277, and was working yesterday. Any ideas?

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June 28, 2017
10:21 am
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Michael Torbert
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October 13, 2011
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