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Some messages stuck in queue (not all?)
October 25, 2017
9:52 am
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Matthew Long
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WPMQ
Forum Posts: 8
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August 3, 2017
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Hi,

We have a handful of emails that are stuck in the mail queue. The strange thing is that the site still seems to be sending at least some messages. My guess is that it could be mail from a specific plugin, but I’m hesitant to clear these out since there is a sales platform on the site. Is there a way I can look at these in the database and see what the message content is? I can give you a site login if you’d like.

Thanks for your help!

Matt

November 8, 2017
10:43 am
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Matthew Long
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WPMQ
Forum Posts: 8
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August 3, 2017
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Hi,
Okay, I found the location in the database. It looks like 2 types of emails are not processing. One is activity reports from the Wordfence plugin. The other, which I’m hoping to get fixed, are new topic notifications from BBPress. I’m not seeing anything unusual or invalid in the markup of these emails, but there must be some kind of conflict. 

Is there any advice you can offer on this? Anything I should be looking for that can cause these problems (certain HTML tags, etc.)? I can give you the full content of the messages from the database, but I’ll need to do that via private message since it contains usernames and other personal info.

Thanks for your help! Really hoping we can get this worked out.

Matt

November 8, 2017
11:24 am
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Matthew Long
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WPMQ
Forum Posts: 8
Member Since:
August 3, 2017
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Hi again,
Okay, I just tried a test message to compare it with the ones that are failing. It looks like the failing ones have a blank Email field in the database, which I’m assuming means they have no recipient specified. I’ll check with the plugin authors on getting that fixed. This topic can be closed now.

Matt

November 8, 2017
11:40 am
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Matthew Robinson
UK
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Forum Posts: 437
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December 13, 2012
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November 8, 2017
1:50 pm
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Matthew Long
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WPMQ
Forum Posts: 8
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August 3, 2017
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Hi,
Yes, it looks like we’re on version 3.0.1.

Matt

November 8, 2017
2:10 pm
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Matthew Robinson
UK
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December 13, 2012
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February 24, 2018
12:13 pm
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Matthew Long
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WPMQ
Forum Posts: 8
Member Since:
August 3, 2017
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Hi,
Sorry to revive this thread, but I was wondering if this issue had been fixed in the latest version (3.1.1)? I noticed that I’m still getting a number of these messages stuck in the queue. I looked into the plugins sending the messages, and they are apparently BCC-ing the recipients instead of using the To field.

Thanks for your help!

Matt

February 24, 2018
4:58 pm
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Matthew Robinson
UK
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Forum Posts: 437
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December 13, 2012
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