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website crash on update to 3.1
December 29, 2017
11:13 am
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Matthew Long
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WPMQ
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Hi again,
I just updated to the latest version (3.1, I think?), and our site went down. It was the only update I did, so I went into Cpanel, renamed the plugins/wpmq folder, and the site came back up. Unfortunately, it was a 500 error, and I wasn’t able to find much in the error logs. We aren’t on WP 4.9 yet, so maybe that’s the problem (we’re using 4.7.8)? I can send you credentials for the site if that would be helpful. Also, is there a way for me to download the previous version so we can use that in the meantime?

Thanks!

Matt

December 29, 2017
11:44 am
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Matthew Robinson
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December 29, 2017
1:13 pm
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Matthew Long
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Hi,

I think we were on version 3.0.1. I did get an error message when I tried to activate with a manual install:

Fatal error: Class ‘PluginUpdateChecker_3_1’ not found in /home/websitefolder/public_html/wp-content/plugins/wpmq/classes/class-wpmq-pluginupdatechecker.phpon line 2

Maybe the update check process was changed for WP 4.9?

Matt

December 29, 2017
1:39 pm
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Matthew Robinson
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December 29, 2017
2:26 pm
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Matthew Long
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That fixed it! Thanks so much for the great support!

Matt

December 29, 2017
4:01 pm
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Matthew Robinson
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